Pay10 has officially launched its new Customer App on the Google Play Store, marking a significant expansion of its digital payment offerings. The app is designed to provide users with a secure and versatile platform for managing their finances, with an Apple App Store version expected to follow.
Comprehensive Digital Payment Features
The Pay10 Customer App integrates a wide array of payment functionalities. Built on scalable infrastructure and powered by the National Payments Corporation of India (NPCI), it facilitates both peer-to-peer (P2P) and peer-to-merchant (P2M) UPI payments. Users can effortlessly make transactions using QR codes or UPI IDs. Additionally, the app includes prepaid wallet services, allowing users to add funds via UPI and make instant, zero-fee wallet-to-wallet (W2W) transfers using a mobile number or QR code.
Beyond UPI and wallet services, the application supports real-time bank transfers, enabling users to move funds to their own or other bank accounts directly from the app.
Security and User Experience at the Forefront
Security is a cornerstone of the Pay10 Customer App, which incorporates bank-grade encryption to ensure secure payment experiences. The platform features a tiered KYC (Know Your Customer) framework, allowing users to start with limited KYC and upgrade to full KYC for higher transaction limits. A secure onboarding process and a detailed transaction history module enhance user control and transparency.
For customer assistance, Pay10 offers 24/7 human support alongside an AI-powered grievance system designed to efficiently resolve user queries.
Dr. Atul Mehta, CEO, Pay10 India, emphasized the company's vision: “At Pay10, we are focused on building payment systems that can operate reliably at scale, while remaining simple and practical for everyday use. Our approach has been to align innovation closely with India’s regulatory framework, ensuring security and consistency as transaction volumes continue to surge across the country. Ultimately, the real value of any payment infrastructure lies in how effectively it supports everyday financial activity. This is where the Pay10 Consumer App is positioned, bridging advanced technology with real, everyday utility.”
Future Enhancements and Company Background
Pay10 has indicated that the Customer App will receive future updates, including bill payment options, enhanced UPI services, and additional payment capabilities to further expand its utility.
Pay10 Services Private Limited, established in 2017, operates as a regulated payments platform under key Reserve Bank of India (RBI) licenses, including PPI, PA-CB, PAP-O, and PAP-P. The company focuses on providing digital payment services to merchants, businesses, and individuals across India.