At Reliance Industries' 49th Annual General Meeting (AGM) in 2026, Akash Ambani unveiled a significant evolution for the MyJio application. The flagship app, which currently serves over 600 million users across India, is set to transform from a traditional self-care platform into a sophisticated, AI-powered digital advisor and relationship manager.
Ambani emphasized that Jio's decade-long journey has paved the way for this new phase, focused on elevating India's digital capabilities. The reimagined MyJio app will move beyond routine functions such as mobile recharges, bill payments, and balance checks. Instead, it will proactively act on behalf of users, understanding their intent and helping them complete tasks with minimal effort.
The Power of AI Agents
This transformation is built upon the concept of AI agents – intelligent systems capable of understanding complex requests, making informed decisions, and executing actions autonomously. Users will no longer need to navigate through multiple screens or menus to find services; they will simply communicate their needs, and the AI-powered MyJio will handle the rest.
Real-World Applications of the New MyJio
- Relocation Assistance: A user moving to a new city can simply express this requirement, and MyJio will initiate necessary processes automatically, such as updating addresses or suggesting local services.
- International Travel: For travelers heading overseas, the app can identify the most suitable international roaming plans and provide real-time alerts on usage and spending.
- Device Services: The platform will simplify device-related tasks. Customers purchasing a new eSIM-enabled smartphone, for instance, can complete self-KYC procedures and activate their connection within minutes directly through the app, significantly reducing paperwork and service delays.
Reliance describes the new MyJio as a digital companion designed to anticipate customer needs rather than waiting for explicit instructions. The core objective is to create a seamless, conversational experience where users interact naturally, while the underlying AI handles operational complexities behind the scenes.
Ensuring Privacy and User Control
Despite the increased automation and proactive capabilities, privacy and user control remain paramount in the platform’s design. Reliance has stated that the MyJio AI advisor will only perform actions with explicit user consent, maintain transparent logs of all activities, and require explicit confirmation for all payment-related transactions, ensuring user trust and data security.